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Employee Benefits - Implementation Analyst

Location : Deerfield
Job Type : Direct
Hours : Full Time
Required Years of Experience : 2-3
Required Education : College Degree and/or commensurate experience
Travel : No
Relocation : No

Job Description :

Join a company that is passionate about building and maintaining employee benefits platforms for our clients a national clientele. The Implementation Analyst is an integral part of the team, ultimately ensuring the administration platform is built and maintained to ensure optimal client satisfaction and ease of use.


  • Learn benefit administration systems and act as a technical subject matter expert

  • Understand, process, import and manipulate large data sets

  • Interpret benefit plan information obtained from account managers 

  • Configure clients administration site

  • Train clients on benefit administration software

  • Provide ongoing support for active client sites via email, phone, and in person

  • Choose appropriate tools available (webinars, knowledge base articles, etc.)

  • Empower end users to support themselves using available resources

  • Evaluate, troubleshoot, and follow-up on customer issues 

  • Replicate and document for further escalation if necessary

  • Identify opportunities to improve the software, workflow and implementation processes

  • Provide timely feedback to management regarding service failures or customer concerns

  • Provide timely and accurate responses to incoming client and advisor inquiries.


Required Qualifications :


  • Excellent written and verbal communication skills

  • Highly computer literate, including expert end-user knowledge of Microsoft Office suite

  • Familiarity with file transfer, encryption, and compression software; FTP, PGP, Zip

  • Troubleshooting skills for supporting web-based applications and Web browsers

  • Ability to manage Windows applications and operating systems

  • Must demonstrate a strong desire to learn, master and teach

  • Must work well with deadlines and demonstrate a sense of urgency

  • Readily grasp concepts and interpret information accurately

  • Strong customer service skills

  • Ability to be empathetic, accurate, compassionate, responsive, resourceful

  • Excellent organizational skills with focus on prioritizing deadlines

  • Ability to work independently or with minimum supervision.

  • Bachelor’s degree

  • 2-4 years of health and welfare benefits and technology experience

  • Systems analysis, software implementation, software development,

  • Experience supporting a demanding client base; preferably in an Account Management

  • Reliable transportation required for travel within the Chicagoland metropolitan area.

  • Experienced with Employee Navigator, Bswift, or Jellyvision's Alex Decision support tool.


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