Employee Benefits - Implementation Analyst

Join a company that is passionate about building and maintaining employee benefits platforms for our clients a national clientele. The Implementation Analyst is an integral part of the team, ultimately ensuring the administration platform is built and maintained to ensure optimal client satisfaction and ease of use.

• Learn benefit administration systems and act as a technical subject matter expert


• Understand, process, import and manipulate large data sets


• Interpret benefit plan information obtained from account managers 


• Configure clients administration site


• Train clients on benefit administration software


• Provide ongoing support for active client sites via email, phone, and in person


• Choose appropriate tools available (webinars, knowledge base articles, etc.)


• Empower end users to support themselves using available resources


• Evaluate, troubleshoot, and follow-up on customer issues 


• Replicate and document for further escalation if necessary


• Identify opportunities to improve the software, workflow and implementation processes


• Provide timely feedback to management regarding service failures or customer concerns


• Provide timely and accurate responses to incoming client and advisor inquiries.

• Excellent written and verbal communication skills


• Highly computer literate, including expert end-user knowledge of Microsoft Office suite


• Familiarity with file transfer, encryption, and compression software; FTP, PGP, Zip


• Troubleshooting skills for supporting web-based applications and Web browsers


• Ability to manage Windows applications and operating systems


• Must demonstrate a strong desire to learn, master and teach


• Must work well with deadlines and demonstrate a sense of urgency


• Readily grasp concepts and interpret information accurately


• Strong customer service skills


• Ability to be empathetic, accurate, compassionate, responsive, resourceful


• Excellent organizational skills with focus on prioritizing deadlines


• Ability to work independently or with minimum supervision.


• Bachelor’s degree


• 2-4 years of health and welfare benefits and technology experience


• Systems analysis, software implementation, software development,


• Experience supporting a demanding client base; preferably in an Account Management


• Reliable transportation required for travel within the Chicagoland metropolitan area.


• Experienced with Employee Navigator, Bswift, or Jellyvision's Alex Decision support tool.