Claims Adjuster

Summary 

The Senior Claims Adjuster is responsible for handling commercial insurance claims filed by agents, insureds and claimants, and will plan and schedule work needed to process claims, interview claimants and witnesses, and investigate claims. 

Essential Duties and Responsibilities 

Demonstrated knowledge of policy forms, common carrier doctrines.

Demonstrated experience with, multi-state bodily injury, property damage, collision, uninsured motorist bodily injury, underinsured motorist, general liability or commercial transportation claims.

Demonstrated experience handling taxi, para-transit, limousine, trucking or other commercial business auto claims.

Ability to investigate, evaluate and negotiate commercial claims from inception through disposition.

Knowledge of jurisdictional laws, venues and claims handling practices.

Ensure accurate and consistent reserving.

Interact with internal and external customers, agents, claimants, and others in a professional and courteous manner.

Perform with strong working knowledge of claim procedures, guidelines, practices and workflows with minimal or no assistance required.

Experience working with attorneys, investigators, vendors, experts, and medical professionals.

Demonstrated leadership skills

Demonstrated ability to assist less experienced adjusters

Demonstrated ability to assist management with escalated complaint calls and other claim issues

Detail oriented and well organized.

Excellent communication skills, both written and verbal, along with analytical skills for independent thinking and problem solving ability.

Strong organizational skills with the proven ability to multi task.

Willingness to assume additional responsibilities as the needs arise.

Demonstration of self-development through attainment of professional designation or insurance course a plus.

Demonstrated ability to lead and supervise adjusters whenever necessary. Including in the absence of the unit supervisor. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.

Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.

Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.