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Account Manager - Commercial Lines

Location : Farmington, CT
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No

Job Description :


Responsible for providing customer service and overall service of assigned customers and/or policies on large market accounts. Supports Producer in soliciting of new business and other Producer-led new business efforts. Provides mentoring to staff to support immediate supervisor.


  • Fosters and manages overall relationship with clients ensuring retention of large market book of business and high satisfaction;

  • Supports Producer in developing new business opportunities for existing clients and prospects;

  • Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer;

  • Analyzes and compares current exposures and develops renewal or new business specifications for marketing;

  • Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy;

  • Independently reviews policy and determines appropriate coverage; identifies possible deficiencies;

  • Reviews and summarizes marketing results and prepares proposals;

  • Finalizes proposals and presentations in coordination with Producer;

  • Binds insurance coverage and prepares binders and/or delegate certificates issuance;

  • Reviews policies for accuracy and review contracts;

  • Prepares summaries and/or schedules of coverage for clients;

  • Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections;

  • Provides technical guidance to staff assisting with client needs or procedural issues;

  • Participates in the claims process as directed by management, including claim submission, follow-up and overall communication;

  • Notifies producer of pertinent information related to client retention;

  • Meets with clients as needed or directed by Producer;

  • Provides mentoring to staff to support immediate supervisor;

  • Engages in optimal and appropriate usage of applicable agency management systems;

  • Other duties as assigned.



Bachelor’s degree or equivalent combination of education and experience 
8 - 10 years related work experience
Valid insurance license
Must continue to meet Continuing Education requirements for license renewal
Encouraged to complete Career Path requirements as communicated by supervisor


Excellent oral and written communication skills 
Advanced planning, organizational and prioritization skills
Ability to work within a team and to foster teamwork 
Excellent customer service skills, including telephone and listening skills
Good leadership, problem solving and time management skills
Proficient in Microsoft Office Suite
Proficient in Agency Management System - Epic




Required Qualifications :
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